Short answers to the questions we get most. Logged-in users also have the full help center inside the app, under Help in the sidebar.
The token lets Looker Studio read your workspace. One per workspace; regenerate any time.
The same token also unlocks the MCP endpoint shown on that card, for AI assistants that support it.
Every check costs credits: 1 credit per keyword position check, and an engine-specific amount per AI answer (shown next to each engine). Credits are included monthly with your plan and never expire on top-up packs. Failed checks are refunded automatically.
Mentioned = the engine named your brand in its answer. Cited = the engine listed one of your pages as a source. Both can be true; neither implies the other.
Engines time out or rate-limit occasionally. Asheard retries, refunds credits for anything that still fails, and shows “Check failed — credits refunded” in the run. Nothing to do on your side.
Project → AI visibility → Competitors. Add the brand name and website; aliases (abbreviations, old names) improve detection.
Workspace → Team → Invite. Viewers see reports only; editors can run checks; admins can manage billing.
Agency plans can set a custom logo and footer on PDF reports and shared links under Reports → Branding.
Billing → Manage subscription. Cancelling keeps access until the end of the paid period; your data stays readable for 30 days afterwards.
Write to us via the contact form — include your workspace name and, for connector issues, the exact message Looker Studio shows. We answer on business days, usually within a few hours.
