Refund Policy

Last updated: 29 July 2026

We want you to be able to try Asheard without risk. This policy explains when you can get your money back. It supplements — and never limits — your statutory rights as an EU consumer.

1. Free trial first

Every new workspace starts with a 7-day free trial including trial credits — no charge until the trial converts. You can cancel during the trial in one click under Billing and you will not be charged anything.

2. 14-day guarantee on your first payment

The free trial is the place to evaluate Asheard — it exists so you never have to pay to find out whether the Service fits. If you subscribe and change your mind anyway, contact us within 14 days of your first payment for a refund calculated as follows:

Barely used it? If you have consumed less than 20% of your plan’s monthly credit allowance and have not exported reports, we refund the payment in full.

Used it more? We refund the payment minus the value of the credits you consumed, valued at the plan’s effective per-credit price. Checks you ran are services already delivered — the data was purchased and processed for you the moment you clicked — so they can’t be un-run, but you never pay for more than you actually used.

This applies to your first purchase of each module (Rank Tracking, AI Visibility). Upgrades follow the same rule within 14 days of the upgrade charge, applied to the price difference.

3. Renewals

Renewal charges for periods you no longer want can be avoided by cancelling any time before the renewal date — cancellation always takes effect at the end of the paid period, and you keep access until then. Renewal payments themselves are non-refundable, except: if you contact us within 7 days of an annual renewal you did not intend, we will refund it; and we will always refund where required by applicable law.

4. Credit top-ups

One-time credit top-ups are refundable within 14 days of purchase provided the credits are unused. Partially used top-ups and plan-included monthly allowances are not refundable.

5. How to request a refund

Email hello@asheard.com from your account email with the invoice number, or reply to your Paddle receipt. Our order process is conducted by our online reseller Paddle.com — Paddle.com is the Merchant of Record for all orders and processes approved refunds back to your original payment method, typically within 5–10 business days depending on your bank. You can also contact Paddle directly via paddle.net.

6. EU right of withdrawal

If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for digital services. By starting to use the paid Service immediately after purchase, you expressly request immediate performance and acknowledge that, upon withdrawal within the 14-day period, you owe an amount proportionate to the service already provided (Art. 14(3) of Directive 2011/83/EU) — which is exactly how the guarantee in section 2 is calculated. Your statutory rights are never reduced by this policy.

7. Abuse

We reserve the right to decline refunds where the guarantee is being abused (for example repeated purchase-refund cycles of the same plan to obtain free usage). This has never mattered for honest customers.