Terms of Service
Terms of Service
Last updated: 29 July 2026
These Terms of Service (“Terms”) govern your use of Asheard, a software-as-a-service platform for search-engine rank tracking and AI visibility monitoring, available at asheard.com/ and app.asheard.com (the “Service”). The Service is operated by AIE MEDIA D.o.o , registration number 7424558000, VAT ID SI39140474 (“Asheard”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you are authorised to bind that company.
1. The Service
Asheard monitors (a) positions of keywords in search-engine results and (b) whether and how brands appear in answers produced by third-party AI assistants (currently including ChatGPT, Google Gemini, Claude, Perplexity, Grok, and Google AI Overviews). The Service is offered in two modules — Rank Tracking and AI Visibility — sold as separate subscriptions. Features, limits, and prices for each plan are described on our pricing page, which forms part of these Terms.
The Service reports on data produced by third-party search engines and AI systems. Those systems change constantly and are outside our control. We do not guarantee that any answer, position, or citation we report will remain the same, be reproduced identically for other users, or be complete, and we make no promise that using the Service will improve your visibility or rankings.
2. Accounts
You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account, including activity by team members you invite. You must be at least 18 years old, and you must use the Service only for monitoring domains and brands you own, manage, or are otherwise authorised to monitor — including on behalf of your clients if you are an agency.
3. Trial, subscriptions, and billing
New workspaces receive a 7-day free trial with a starting credit allowance. Unless you cancel before the trial ends, the trial converts into the paid plan you selected. You can cancel at any time in Billing with immediate effect for the next renewal — no email or phone call required.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns. Prices are shown in EUR; applicable VAT is calculated and collected by Paddle at checkout and correct invoices are issued automatically. Subscriptions renew automatically each billing period (monthly or yearly) until cancelled.
4. Credits
Checks performed by the Service consume credits. Each plan includes a monthly credit allowance; unused allowance handling and per-action credit prices are shown inside the app before you confirm an action. Additional credit top-ups can be purchased at any time and do not expire while your account remains active. Credits have no monetary value, are not transferable between workspaces, and are forfeited when an account is deleted.
5. Acceptable use
You agree not to: resell raw access to the Service except through white-label features we provide; probe, overload, or disrupt the Service; attempt to access other customers’ data; use the Service to monitor brands or domains you have no legitimate connection to for the purpose of harassment; scrape the Service by automated means outside the documented exports and APIs; or use the Service in violation of applicable law. We may throttle or suspend accounts that endanger platform stability or breach this section, and will contact you when we do unless the situation requires immediate action.
6. Your data and content
You retain all rights to the keywords, prompts, brand names, and other content you enter, and to reports you export. You grant us the licence necessary to process that content in order to operate the Service. We may use aggregated, anonymised usage data that does not identify you or your clients to improve the Service. Handling of personal data is described in our Privacy Policy.
7. Intellectual property
The Service, including its software, design, and branding, is our property or that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. White-label features permit you to present reports under your own branding; they do not transfer ownership of the underlying software.
8. Availability and support
We aim to keep the Service available continuously but do not promise uninterrupted operation. Planned maintenance is announced in advance where practical. Support is provided in English and Slovene by email at hello@asheard.com; we respond within two business days.
9. Warranties and liability
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim, and neither party is liable for indirect or consequential damages, loss of profits, or loss of data. Nothing in these Terms limits liability that cannot be limited under applicable law, including our liability for intent or gross negligence, or your statutory rights as a consumer.
10. Termination
You may stop using the Service and cancel at any time; paid periods already started are handled per our Refund Policy. We may terminate or suspend your account for material breach of these Terms with notice, or immediately where the breach endangers the Service or other customers. After account deletion your workspace data is removed per the retention periods in the Privacy Policy.
11. Changes
We may update these Terms as the Service evolves. For material changes we will notify you by email or in-app at least 14 days before they take effect. Continuing to use the Service after the effective date constitutes acceptance; if you do not agree, cancel before the change takes effect.
12. Governing law
These Terms are governed by the law of the Republic of Slovenia, without prejudice to mandatory consumer-protection rules of your country of residence if you are a consumer in the EU. Disputes are subject to the courts of Ljubljana, Slovenia, unless mandatory law provides otherwise. The European Commission’s online dispute resolution platform is available at ec.europa.eu/consumers/odr.
13. Contact
AIE MEDIA d.o.o
Mestni trg 10, Ljubljana, 1000 Ljubljana
Reg. no.: 7424558000 · VAT ID: SI39140474
Email: hello@asheard.com